At BIG Fulfilment (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information that you provide to us when you use our website and services.

1. Who We Are

BIG Fulfilment is a UK-based company that provides fulfilment services. For the purposes of data protection law, we are the data controller of your personal information.

2. What Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, address, email address, phone number, and any other contact details you provide.
  • Business Information: If you represent a business, we may collect your business details such as the company name, registration number, and VAT number.
  • Financial Information: Bank account details and transaction history if you make a payment.
  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Information: Details about how you use our website, such as pages visited and services viewed.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide our services and fulfil orders.
  • To manage your account and payments.
  • To communicate with you, including responding to inquiries and providing updates on your orders.
  • To improve our website and services, ensuring content is presented in the most effective manner.
  • To comply with legal obligations, such as keeping records for tax purposes.
  • For marketing purposes (where you have given consent).

4. Legal Basis for Processing Your Information

We will only process your personal data where we have a lawful basis to do so. This may include:

  • Your consent (e.g., for marketing purposes).
  • Fulfilling a contract with you (e.g., providing fulfilment services).
  • Compliance with legal obligations (e.g., record-keeping).
  • Our legitimate interests (e.g., improving our services and website).

5. Sharing Your Information

We may share your personal information with:

  • Service Providers: Companies that provide services to us, such as payment processors, shipping providers, and IT support.
  • Business Transfers: In the event of a merger, sale, or acquisition, we may transfer your personal information as part of the transaction.
  • Legal Requirements: We may disclose your information if required by law or to enforce our legal rights.

We will not sell your personal information to third parties.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under data protection law, you have the following rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You may request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Data Portability: You have the right to request that your data be transferred to another service provider.
  • Right to Object: You can object to the processing of your personal data in certain circumstances, including for marketing purposes.
  • Right to Withdraw Consent: Where you have given consent for us to process your personal data, you may withdraw this consent at any time.

To exercise any of these rights, please contact us on 0330 043 0873 or online here.

8. Security

We are committed to ensuring that your information is secure. We have implemented appropriate physical, technical, and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure.

9. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device that collect information about your browsing behavior. You can adjust your browser settings to refuse cookies; however, this may limit some functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of such sites. We encourage you to read the privacy policies of any websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email. Please check back regularly to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

BIG Fulfilment
Phone: 0330 043 0873